petbar Boutique - Sugar Land

I usually take my dachshund to PetSmart but the service there has always been hit or miss. My girl is 15, a little senior citizen, and I always ask that they handle her gently. She’s usually nervous and shaky during grooming and often comes home covered in fur, which never made sense to me. The atmosphere always felt stressful, so I decided to try somewhere new. I remembered seeing Petbar being built a while ago and decided to give it a shot. The staff at the front were welcoming, and the groomer, Chelsie, listened to how I wanted my dog’s coat trimmed. I dropped her off around 11:30, expecting the usual 2–3 hours like PetSmart by 12:05 they texted me saying she was ready. I actually called to make sure everything was done, and they confirmed it was. Even when I was delayed on my way back, they told me not to worry, they had made her a little bed to rest in while she waited. When I walked in, I didn’t expect to see her tucked into a drawer lined with towels and covered up. She looked calm, cozy, and relaxed. That kind of care is rare. My senior girl can be anxious, but they went above and beyond to make sure she felt safe and comfortable. This experience was a 10 out of 10 from start to finish. I’ll definitely keep bringing my girl here for the rest of her days. Thank you, Petbar, for treating Whiskey with so much love and compassion! 💕🐾

Amazing grooming experience! Emmie was so kind, professional, patient and clearly loves dogs, we are lucky we have found her!! Atari came back happy, clean, and looking adorable. Highly recommend!!

Very Disappointed – Our Dog Was Injured We brought our dog to Sugar Land Pet Bar with clear grooming instructions and approved an $85 fee plus $50 for minor de-matting. Nearly 5 hours later, she still wasn’t done, and we had to demand her release. The final bill was over $200, and the haircut was not what we requested. Worse, our dog came home injured, thirsty, and visibly stressed, with raw skin and a sore front paw (photos attached). She was not severely matted—she’s a well-loved and regularly groomed pet. When I expressed how disappointed I was, the owner brushed it off, saying our pet was a “great dog” but did not acknowledge my concerns at all. This level of care—and lack of accountability—is unacceptable.

WORST GROOMING SALON — GAVE MY DOG A TRAUMATIC EXPERIENCE 🚫👎 On March 1st 2025, we went to PetBar in Sugarland to have our dog, Luka, groomed and trimmed. Prior to such appointment I booked online and put specific instructions (i.e., not to cut his lashes and just give him a trim). When I arrived at the boutique, the receptionist said Luka will be groomed for 2 hours so I left him there. An hour into the grooming, they called and said they needed to take out all of Luka’s hair because he had a lot of matting. I insisted just to leave the hair and just do a bit of a trim since as far as I remember there was not a lot of matting in his hair (check before photos). They insisted that it was NEEDED. They pushed for it for 30mins even though initially we didn’t agree. I just said to spare the hair around his face. After we picked up Luka, I noticed that they gave my dog a terrible haircut, in this case a terrible shave. The hair was not even, there were patches of hair left in his body, and they even cut his lashes even though we specifically said not to. The nails were not cut even. WHAT’S WORSE is that my family noticed Luka was licking his legs, and when I checked it was red and he was whimpering when we touched it. We consulted Luka’s vet the day after and she confirmed that Luka had RAZOR BURNS. HE WAS ALSO NICKED IN SOME PLACES ALL OVER HIS BODY. The vet even advised us to ask the groomer what kind of razor the groomer used, and that probably it was too hot when the razor was used on Luka. We tried to contact PetBar about what happened, and they only offered an oatmeal bath (we didn’t take it). They didn’t even acknowledge the vet report we sent them via email. They even made up lame excuses just to avoid the blame. 2 weeks later, when I gave Luka a bath, I also noticed that they left my dog TRAUMATIZED over what happened. He was whimpering during bath and blower — far from his usual reactions before we had him groomed here. Skip this boutique if you want to save your dog from the trauma.

I am beyond upset with the way my dog was treated at this grooming salon. I trusted them to take care of my golden doodle, and instead, they butchered his beautiful coat and left him with irritated, raw skin in multiple areas. The pictures speak for themselves, patches of fur were shaved down to bare skin, and one spot near his ear is red, sore, and clearly uncomfortable for him. This is NOT what a professional grooming job should look like. After I was on my way to the door the groomer told me she was going to increase her prices, which I didn’t think much of it until I saw my dog closely. My dog came home stressed, itchy, and clearly in pain. A groomer should know how to handle a doodle’s coat without causing this kind of damage. It looks like they just took clippers and carelessly shaved him down without regard for his comfort, appearance, or skin health. If you love your dog, I strongly recommend taking them somewhere else. I will never bring my dog back here and will be warning every pet owner I know.