PetSmart

Helen S is our groomer and has been for a while. She has been grooming my dog, Ellie, a Lhasa Apso. She also grooms my mom's dog, Cookie, a Schnauzer who lives with us. Lastly, she has been our go to person for nail grinding for our Doberman, Tiffany. Last week I took Ellie, to get groomed with Helen. We needed to go short especially on her behind. I explained that she had her teeth cleaned the week prior and with the anesthesia and the stress of the procedure she was having issues with stress colitis. I mentioned that along with that, we had to put down her sister, Tiffany, a few days prior and all the stress was taking its toll. She was getting what we call "muddy butt" and I was having to constantly bathe her bottom. Helen was lovely as always and said since there wasn't another dog waiting she said she would take care of her and call me soon. In the meantime, I had to take my husband to a doctor's appointment. While I was there Helen called that Ellie was ready. I explained that I was at this doctor's visit and when it was completed I would run over to get Ellie. She said, okay well there is a bag here for you so when you come I won't be here but please ask for a bag. I didn't understand exactly what the bag was, but I agreed. I went to Petsmart to pick up my Ellie and I am handed a black gift bag. I didn't understand why but was told it was for me. I didn't look in it I just took my dog happy that she was back with me. When I got home I finally opened the bag. In it I found I lovely card with a gift card inside, a small pet toy, a candle, a nice coffee cup, and a cute little succulent plant--a real one! I couldn't believe it! I started crying. I immediately called Petsmart and asked if this was something that PetSmart did or if Helen did this for me. I was told that it was actually Helen. I can't explain what an incredible kindness it was for Helen to do something like that. Even now writing this it brings tears to my eyes that she cared enough to go above and beyond to do something so nice to acknowledge our beautiful Tiffany's passing. PetSmart and Helen will always have a place in our hearts because of this. Thank you Helen for being kind and all together amazing! Ellie loves her purple lamb.

I brought my fur babies to get groomed and one of them had a health emergency. The groomers acted fast and took her over to the vet and let me know she needed to be rushed to the emergency vet. After I took her there the manager of the grooming salon met me over there and stayed with me the entire time during the emergency. They even kept my other fur baby while I was at the emergency vet. Thank you so much to the manager and the other workers who noticed the emergency and acted quickly. My fur babies mean the world to me ❤️

This review is for the grooming department specifically. This location has been my go to for getting my pup groomed, but the last couple of visits are making me second guess that. In the second to last visit, Amsi gave me a little bit of a hard time with accepting proof of vaccinations, even though I’ve always provided the same document before without an issue. She also shaved my dog’s nose without a warning. In all the years I’ve taken him to get groomed, no one has ever touched his nose! I’ve attached pictures for reference. I always provided reference photos in person so I was shocked. In the last visit, Amber was the groomer. I paid for his service online, but when I arrived two hours after I was called for pick up, I was told there was a fee for pet care?? I wasn’t informed that if you didn’t pick up your pet within an hour of him being ready, they’d add a fee. Fortunately, they waived it. But overall, I'm starting to get disappointed with the service and communication here…

This is the 3rd time they played with me and my dog. First time they said his genital area was irritated (even though the vet had cleared earlier that day and told me to get him groomed instead to help heal his skin faster). I said ok and left. 2nd time I took him his rabies was expired by a few days and they refused which completely made sense. I left. 3rd time today I went there with new rabies paper, his genitals are fine and they took my dog in and said to come back after 4 hours. They were arguing about him having matting and instead of brushing they wanted to shave him. I said do not make him bald. So they wanted to “spot shave” him. I still said fine do it. I left and barely made it to the grocery store and they called back, “come and get your dog back he is not letting us work on him”. Aren’t you the groomer? Which dog lets you shower them without a tantrum? My dog is a German Shepherd, of course they are gonna be dramatic. They added “take him to any mommy-poppy type of groomers where they can sedate him with gummies.” Just say you are good with smaller breeds ONLY. And just to add more, my dog was TRAINED by petsmart’s trainer. I got their puppy classes, beginners and intermediate classes for both my dogs. So after spending thousands of dollars in training by Petsmart, Petsmart is saying his behaviour isn’t good enough to get a basic shower and brush. Shame on you and you are never gonna get any business from me again. Either your training program is bullshit or your groomers are bullshit. I will let you choose. Edit: Also, let me not forget to add they took his leash off before I could put my leash back on him. When I asked why did you took his leash off, they said he was pulling. All of these groomers are newbies and don’t know what they are doing. They should simply say small dogs only and I would never keep coming back to this same place.