North Loop Pet Clinic

I've been coming to this veterinary clinic since 2007, and the care the veterinarians provide has always been top notch. They consistently get it right, showing genuine care and passion for what they do. Even though I now drive quite a distance to get here, I trust them completely with my pets and wouldn't go anywhere else. I actually don't mind waiting in my car, for the most part smooth and organize process once you learn you have to sign in and then they call you on your phone. The young gentleman at the front desk always has a great attitude and helps make every visit pleasant. Thank you to the entire team for your continued professionalism and compassion!

I cannot express my gratitude to this staff for the compassion and care they’ve provided to the pets I’ve brought over the years. After spending thousands at Emergency Vets, this doctor and her amazing team have found efficient and effective solutions to save the lives of animals at an extremely affordable price. Yes, you will have to wait. Yes, the building is old. BUT they’ve got all they need to get the job done and I would highly recommend giving them a chance.

I’ve been coming to this clinic for well over 17 years, but since the long-time male vet left, the overall experience has declined significantly. Clients are now required to wait outside - in cars, on aluminum chairs, or have pets crated. This is stressful and impractical, especially for anyone using rideshares, and honestly confusing. If clients aren’t allowed inside, having them wait outside in an even more uncomfortable and chaotic environment makes little sense, particularly with sick or anxious pets. Care quality now also feels like a gamble. The vet assistant we had today, Cassandra, was dismissive, often inaccurate when taking down information, and ultimately unhelpful. I had to correct what she documented multiple times. Despite clearly stating, both verbally and in writing, that I was concerned about possible Parvo, we were initially placed in a regular exam room. When we were later told we had to move to a Parvo-designated room, I asked if we could first do the Parvo test I had requested (a quick 10-minute test) so my dogs wouldn’t be unnecessarily exposed if the results were negative. I made it clear that I suspected Parvo - but am not a veterinarian - and the request not to expose MY pups to Parvo seems logical given that we were already in the regular room. That request was denied. The Parvo test which was run later indeed did come back negative, meaning my dogs were placed in the Parvo room unnecessarily. The vet seems "good (for lack of a better word at the moment) enough", but she's very quick with the pets and the pet's owners, and most certainly relies much too heavily on the assistants. I mean it makes sense in order to get more patients in, but I feel that each patient gets robbed a bit in order to accomodate more. Pricing was also inconsistent. I was told the visit would be $113 total including SubQ fluid for one pup at $15. After meeting with the vet and receiving the SubCutaneous fluid, I asked Cassandra if there were any cleaning wipes for my bag or belongings before leaving. She said no. Just for kicks, I then asked if even a rag with diluted bleach could be provided. The answer was still no. Upon check out, I also requested Cerenia tablets which were quoted at an additional $25, yet my final bill was $166, with no real explanation beyond reading what Cassandra had written. I do want to acknowledge Jessica, another staff member, who was kind, proactive, and genuinely helpful while I was struggling with my dogs upon being called in twice because they could not locate our records. She took the time to help me and even taught me a safer way to leash them. Her care stood out. While this clinic still charges less than many others, between the lack of a normal waiting room, inconsistent care, unclear billing, and uncertainty about who you’ll get, this may be our last visit.

MY DOG DIED BECAUSE NORTH LOOP PET CLINIC FAILED TO DO ITS JOB. The clinic is dangerously disorganized, and the staff demonstrated a level of incompetence that cost my dog her life. This was not a minor mistake—it was a catastrophic failure of care. My dog was given liquid lasix for a heart condition, but when she needed a refill, I was not provided with one. I called North Loop Pet Clinic every day for a week while my dog suffered, repeatedly requesting prescribed medication. Each time, I was told it was unavailable. On one occasion, I was told it was ready for pickup—only to be told in person that it was not. I was then instructed to order the medication through their website. Days later, the order was canceled and labeled “backordered.” When I called to request a written prescription so I could obtain the medication elsewhere, I was told they “couldn’t provide one.” I asked if a partner clinic could help and was instead told to book another appointment—at additional cost. The last time I called, the ineptitude of staff members was clear. I was told that it was available giving me hope, but after asking if they were sure, the person went to go check themselves and came back apologizing saying it was not available. I asked to be notified immediately when it became available and was assured I would be called. Thirty minutes later, my sibling called and was told by another person that the medication WAS available. We rushed to pick it up, but by then, the damage to my dog’s health was irreversible. My dog died after days of delays, misinformation, and disorganization. This clinic’s failures directly contributed to her suffering and death. If you care about your pet and expect competent, reliable medical care, go elsewhere.

If I could give this place 0 starts I would. Do not bring your pet here when they are sick bc they will it not help. My sister brought her chihuahua due to her showing to be in pain. We didn't know what was wrong with her she waited from 12 - 3pm to be seen. They tried to do X-rays on her but where unable to as she would scream in pain when touched. So they just gave her pain medicine and sent her back home and said to come back in 7 days for the X-rays. The next day she passed away. They were so dismissive, didn't even make any recommendations didn't say what could possibly be wrong with her. They were no help seems like they just wanted to get to the next appointment. We regret so much taking her here trusting these ppl with her. We are devastated by this loss. They are so careless and unprofessional