TruGreen Lawn Care

Trugreen techs are professional, courteous and prompt. They communicate well with their customers both verbally and electronically. The results of Trugreen's care is a great looking lawn.

I now have a dead front yard. I am the only one on my block with irrigation and TruGreen service in 2025. 90% of my St Augustine front yard is dead while my neighbors have living lawns, although we are in a drought. I’ve canceled my service and expressed my unhappiness, but no response.

I requested lawn service quotes and initially contacted TruGreen, but ultimately chose another provider (Sunday Lawn Care). After informing TruGreen that I was no longer interested, I continued receiving 8–10 calls per day, even after clearly stating my decision. Despite asking them to stop, the calls continued from different phone numbers, forcing me to block them. During the final call, I explicitly warned that I would consider further contact harassment. Two days later, at 6:30 PM—after dark, I arrived home to find the TruGreen League City area account manager standing in my yard near my front door, completely unannounced.This behavior crossed a serious line. I understand sales follow-up, but persistent calls, ignoring clear boundaries, and showing up uninvited at someone’s home is unacceptable and unprofessional. Based on this experience alone, I would never use TruGreen and strongly caution others.

⸻ Do Not Use TruGreen. Here’s My Full Experience. As a new homeowner in Houston, I was looking for a reliable landscaping and pest control company. I usually choose local businesses, but TruGreen kept showing up first in my search results. Clearly, they pay top dollar to appear at the top, but the service I received was far from premium. I decided to give them a try despite multiple friends and family members warning me not to. They all said the same thing. TruGreen is overpriced, unreliable, and inconsistent. People mentioned that even after prepaying for services in monthly or yearly bundles, TruGreen would often claim to have completed a visit when they never came. When I was contacted by Joseph, the Houston account manager, I shared my concerns. He promised me that his branch was different. He said they had strong numbers, and he personally gave me his word that the negative stories I had heard would not happen to me. I believed him and paid for a full year of services in advance. I was excited when I received two notifications that pest control and lawn care would happen that week. Pest control was first. I was told I didn’t need to be home. The technician came and left a report saying he applied pest control chemicals and removed a wasps nest. That nest was untouched. One of the services I specifically confirmed with Joseph was not done. I sent Joseph a voice memo and photos of the wasps nest still there. He apologized and said someone would return. A month passed and no one came. I followed up again. Joseph told me he would handle it and said he would speak with his district manager. I told him that because of the inconvenience, I should receive an additional service. He agreed to look into it. Another week passed. Still no word. I called customer service and explained the situation. They offered to send someone out for free. That is not a favor. I had already paid for the service. Being offered something that should have already been completed is not a resolution. At that point, I asked to cancel my services. The representative did not try to keep my business or ask how they could improve. They simply processed the cancellation and told me I would get a refund. Later I learned the refund was only for future services. They kept the money for the incomplete service I complained about. I left a review as they requested, thinking someone would follow up. Weeks have passed. No response. If you are considering using TruGreen, please save yourself the frustration. They overpromise and underdeliver. Once I started sharing my story, I heard even more terrible experiences from people I know. This is not how a professional company should operate. There is no accountability, no integrity, and no care for the customer. Choose a company that values your time, your money, and your trust. TruGreen is not that company.

I did not have a good experience with Trugreen and their customer service is not very good. I was promised weed removal and good lawn service but pretty much my lawn had the results that I did doing my own lawncare. They will lie to you and promise the world to get you to sign on. Save your time and money, and go with someone else.